Terms and Conditions

Please read these terms and conditions carefully before using our real estate lead management platform.

Last updated: June 24, 2025

1Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you and SEO Gen Solutions ("Company," "we," "our," or "us") regarding your use of the Drip Pilot real estate lead management platform and related services (the "Service").

By accessing or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our Service.

Important Notice

These Terms may change from time to time. Your continued use of the Service after any changes constitutes acceptance of the new Terms.

2Description of Service

Drip Pilot provides a lead management platform specifically designed for real estate professionals to communicate with leads acquired through third-party lead generation services.

Our Service Includes:

  • • SMS and email campaign management
  • • Lead import and organization tools
  • • Automated drip campaign scheduling
  • • Template creation and customization
  • • Phone number purchasing and management
  • • Communication tracking and analytics

Platform Purpose

We facilitate communication between licensed real estate professionals and leads who have previously expressed interest in real estate services through third-party platforms.

3User Accounts and Eligibility

3.1 Account Registration

To use our Service, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Eligibility Requirements

To use our Service, you must:

  • • Be at least 18 years old
  • • Be a licensed real estate professional or authorized representative
  • • Have legal authority to enter into this agreement
  • • Comply with all applicable laws and regulations
  • • Provide valid business credentials and licensing information

3.3 Account Security

You are responsible for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other breach of security.

4Agent Responsibilities and Lead Consent

Critical Compliance Requirement

You are solely responsible for ensuring all leads have provided valid consent for real estate communications before importing them to our platform.

4.1 Lead Consent Requirements

You agree that all imported leads have:

  • • Explicitly consented to receive real estate communications
  • • Been informed of their right to opt-out
  • • Provided consent through legitimate third-party platforms (Realtor.com, Zillow, etc.)
  • • Been clearly informed about message frequency and data rates

4.2 Documentation and Record Keeping

You must maintain comprehensive records of lead consent, including:

Required Records

  • • Original opt-in timestamp
  • • Source platform documentation
  • • Lead's IP address and location
  • • Consent method and language

Retention Period

  • • Minimum 4 years from collection
  • • Available for regulatory inspection
  • • Proper data security measures
  • • Backup and recovery procedures

4.3 Opt-Out Compliance

You must immediately:

  • • Honor all opt-out requests (STOP, UNSUBSCRIBE, etc.)
  • • Process opt-outs within 1 business hour
  • • Maintain internal suppression lists
  • • Confirm opt-out with acknowledgment message
  • • Never re-contact opted-out leads without new explicit consent

5Acceptable Use Policy

5.1 Permitted Uses

You may use our Service for:

  • • Legitimate real estate business communications
  • • Property updates and market information
  • • Scheduling appointments and consultations
  • • Providing requested real estate services
  • • Follow-up communications with consented leads

5.2 Prohibited Activities

You may NOT use our Service for:

  • • Sending unsolicited messages or spam
  • • Harassment, threats, or abusive content
  • • Fraudulent or deceptive practices
  • • Non-real estate related communications
  • • Violating any applicable laws or regulations
  • • Circumventing opt-out mechanisms
  • • Sharing login credentials with unauthorized users

5.3 Content Standards

All communications must be professional, accurate, and comply with real estate advertising regulations. Content must not contain false claims, misleading information, or discriminatory language.

6Payment Terms

6.1 Subscription Fees

Our Service is provided on a subscription basis. Fees are billed in advance on a monthly basis, depending on your selected plan.

6.2 Usage-Based Charges

Additional charges may apply for:

  • • SMS messages sent (carrier fees apply)
  • • Phone number purchases and monthly fees
  • • Email sends above plan limits
  • • Premium features and add-ons

6.3 Payment Processing

All payments are processed securely through third-party payment processors. You authorize us to charge your payment method for all applicable fees.

6.4 Refunds and Cancellations

Cancellation Policy

  • • Cancel anytime from your account
  • • Service continues until end of billing period
  • • No partial refunds for unused time
  • • Data export available before cancellation

Refund Policy

  • • 30-day money-back guarantee for new accounts
  • • Refunds processed within 5-10 business days
  • • Usage-based charges are non-refundable
  • • Phone number fees are non-refundable

7Intellectual Property

7.1 Our Intellectual Property

The Service, including all software, text, images, and other content, is owned by SEO Gen Solutions and is protected by intellectual property laws. You may not copy, modify, or distribute our content without permission.

7.2 Your Content

You retain ownership of content you upload to our Service. By using our Service, you grant us a limited license to process, store, and transmit your content solely to provide the Service.

7.3 Trademarks

"Drip Pilot" and related marks are trademarks of SEO Gen Solutions. You may not use our trademarks without our prior written consent.

8Disclaimers and Limitations

Service Availability

While we strive for 99.9% uptime, we cannot guarantee uninterrupted service. We are not liable for temporary unavailability due to maintenance, updates, or technical issues.

8.1 Service "As Is"

Our Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.

8.2 Limitation of Liability

In no event shall SEO Gen Solutions be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, data loss, or business interruption.

8.3 Maximum Liability

Our total liability to you for any claims arising from or related to these Terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

9Termination

9.1 Termination by You

You may terminate your account at any time through your account settings. Upon termination, your access to the Service will end at the conclusion of your current billing period.

9.2 Termination by Us

We may terminate your account immediately for:

  • • Violation of these Terms
  • • Non-payment of fees
  • • Illegal or fraudulent activity
  • • Sending unsolicited messages or spam
  • • Failure to maintain required licenses

9.3 Effects of Termination

Upon termination, you will lose access to your account and data. We will provide a reasonable opportunity to export your data before permanent deletion.

10Contact Information

If you have any questions about these Terms or need legal assistance, please contact us:

SEO Gen Solutions

Legal & Support

legal@drippilot.com

support@drippilot.com

Phone

+1 (816) 200-3346

Address

10313 N. Smalley Dr, Kansas City

11Governing Law and Dispute Resolution

11.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles.

11.2 Dispute Resolution

Dispute resolution process:

  • Step 1: Contact our support team for informal resolution
  • Step 2: Mediation through a mutually agreed mediator
  • Step 3: Binding arbitration if mediation fails
  • Jurisdiction: New York State courts for any court proceedings

11.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted on an individual basis and not as a class action, collective action, or representative action.

12Regulatory Compliance

As a real estate professional using our platform, you must comply with all applicable laws and regulations:

Federal Regulations

  • • Telephone Consumer Protection Act (TCPA)
  • • CAN-SPAM Act
  • • Fair Housing Act
  • • Truth in Lending Act (if applicable)

State & Local Laws

  • • Real estate licensing requirements
  • • State consumer protection laws
  • • Local advertising regulations
  • • Professional conduct standards

Compliance Responsibility

You are solely responsible for ensuring your use of our platform complies with all applicable laws. We recommend consulting with legal counsel for specific compliance questions.

13Changes to These Terms

We reserve the right to modify these Terms at any time. When we make changes, we will:

  • • Post the updated Terms on our website
  • • Update the "Last updated" date
  • • Send email notification for material changes
  • • Provide 30 days notice for significant modifications
  • • Allow you to review changes before they take effect

Your continued use of the Service after any changes constitutes acceptance of the new Terms. If you do not agree to the modified Terms, you must stop using the Service.

14General Provisions

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Entire Agreement

These Terms constitute the entire agreement between you and us regarding the Service.

No Waiver

Our failure to enforce any provision does not constitute a waiver of that provision.

Assignment

You may not assign these Terms without our written consent. We may assign our rights and obligations.

15Compliance Summary

For quick reference, here are the key compliance requirements when using our platform:

✓ Valid Lead Consent
✓ Honor Opt-Outs
✓ Real Estate License
✓ Professional Content
✓ Record Keeping
✓ Legal Compliance

Terms Acceptance

By using Drip Pilot, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

These Terms and Conditions were last updated on June 24, 2025 and are effective immediately.