Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: June 24, 2025

1Introduction

Drip Pilot ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our real estate lead management platform and related services (the "Service").

By accessing or using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use our Service.

2Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you register for an account, subscribe to our services, contact us for support, or participate in surveys or promotional activities.

This information may include:

  • • Name and contact information (email, phone number, address)
  • • Business information (company name, license numbers, brokerage affiliation)
  • • Account credentials (username, password)
  • • Payment information (processed securely through third-party payment processors)
  • • Communication preferences

2.2 Lead Information

Our platform processes lead information that you import from third-party lead generation services.

This may include:

  • • Lead contact details (name, phone number, email address)
  • • Property preferences and search criteria
  • • Communication history and interactions
  • • Lead source and acquisition date

2.3 Automatically Collected Information

When you access our Service, we automatically collect device information, usage data, log files, and cookies.

3How We Use Your Information

We use the information we collect for the following purposes:

Service Provision

To provide, maintain, and improve our lead management platform

Communication

To facilitate SMS and email communications between agents and leads

Account Management

To create and manage user accounts, process payments, and provide customer support

Security & Compliance

To detect, prevent, and address technical issues and security threats

4Information Sharing and Disclosure

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our platform:

  • Twilio: SMS messaging services and phone number management
  • Mailgun: Email delivery services
  • Cloud hosting providers: Data storage and platform infrastructure
  • Payment processors: Secure payment processing

4.2 Legal Requirements

We may disclose your information when required by law or to comply with legal process, protect our rights, prevent fraud, or enforce our Terms of Service.

4.3 SMS Consent & Third-Party Marketing Disclosure

We respect and protect your SMS opt-in data. Drip Pilot does not share, sell, rent, or otherwise disclose your mobile information (including phone numbers and SMS opt-in data) to third parties or affiliates for marketing or promotional purposes.

Any text messaging originator opt-in data and consent provided by users is handled solely for service-related communication and will never be distributed to external partners, affiliates, or third-party lead generation platforms. This includes scenarios where personal user data might be used or sold for campaigns not directly opted into by the user.

We may, however, share your data with subcontractors or service providers who support us in delivering customer service and technical functionality, strictly under confidentiality obligations and only to fulfill the core purposes of the platform.

Prohibited Use Notice:

Sharing lead or contact data obtained through our platform with any third party, affiliate network, or external marketing system where the individual has not explicitly opted in, is strictly forbidden and may result in termination of service and legal liability.

5Lead Data and Agent Responsibilities

Important:

Drip Pilot serves as a platform facilitating communication between real estate agents and leads. We do not directly collect consent from leads - this is the responsibility of our agent users.

5.1 Agent Obligations

Our agent users agree to:

  • • Only import leads who have provided valid consent for real estate communications
  • • Maintain documentation of lead consent and opt-in records
  • • Immediately honor opt-out requests from leads
  • • Comply with all applicable telecommunications and marketing regulations

5.2 Lead Rights

If you are a lead and have received communications through our platform:

  • • You can opt-out by replying "STOP" to any SMS message
  • • You can request information about how your data is being used
  • • You can contact us directly to address any privacy concerns
  • • You have the right to request deletion of your information

6Data Security

We implement appropriate technical and organizational security measures to protect your information:

Technical Measures

  • • Encryption of data in transit and at rest
  • • Regular security audits and vulnerability assessments
  • • Access controls and authentication mechanisms

Organizational Measures

  • • Secure data centers with physical security measures
  • • Employee training on data protection practices
  • • Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

Data Access & Control

  • • Access your personal data
  • • Correct inaccurate information
  • • Request data deletion

Processing Control

  • • Data portability requests
  • • Processing restrictions
  • • Object to certain processing

8Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Drip Pilot

Email

privacy@drippilot.com

support@drippilot.com

Phone

+1 (823) 520-0235

Address

45th Street, NYC

9Compliance and Certifications

Our privacy practices are designed to comply with applicable laws and regulations:

CCPAGDPRTCPACAN-SPAM ActReal Estate Regulations

This Privacy Policy was last updated on June 24, 2025 and is effective immediately.